FAQ : Salesforce B2C Commerce

What is Salesforce Commerce Cloud used for?

Salesforce Commerce Cloud is a cloud e-commerce platform property of Salesforce, Inc which main porpuse is to allow companies to sell products online with a set of out of the box tools and a powerful system to manage product catalogs, campaings, offers and discounts.

It's not a plug and play tool eventough it provides a base code that can be used as a reference to build your own storefront. A development team, administrators and merchants will be required to succeed in your implementation.

Salesforce Commerce Cloud examples

Looking for some sample websites built with Salesforce Commerce Cloud?

Salesforce Commerce Cloud features
  • Internationalization: Ready to build multiple storefronts for different countries. Easy to translate to other languages and ready to have different storefront catalogs, searching rules, landing pages and so on per site.
  • A/B Testing tool integrated.
  • Analytics. Easy to detect new opportunities. Analyze most sold products as well and power tools for developer to improve the performance with the Reports & Dashboard tool.
  • Commerce Cloud Einstein. Provides artificial intelligence-powered merchandising tools to deliver actionable insights and tailored customer experiences.
  • Page Designer Pages. Tool for Merchants that allows them to create engaging pages in an easy manner.
  • Enhanced Scalability. Because it's a cloud platform, you don not have to worry about servers, high transaction volumes or traffic spikes. SFCC scale automatically.
  • Customer Service. A resolutive customer service that will help you in a short time (depending your current contract).
  • Mobile friendly. The SFRA architecture is mobile friendly. So you don't need to worry for different versions of your store.
  • Third party friendly. There is a huge market place with tons of integrations that will add new functionalities not provided OOB by Salesforce.
  • Headless ready. Commerce API and OCAPI are at the moment the two APIs provided by Salesforce Commerce Cloud that will help you to decouple your storefront to any technology.
  • Certification Program. There are several certifications provided by Salesforce that will help you to consolidate your knowledge about the platform.
Salesforce Commerce Cloud pricing

There is not a fixed price or fee for a Salesforce Commerce Cloud integration or contract. If you are a company or want to move your current e-commerce to SFCC the best you can do is to contact with a sales representative for detailed pricing information and start talking about number of sells per year, visits, customers, revenue and so on. Depending how big you are probably the best price/agreement you will have.

In their website there are three different plans (billed annually) from 1 to 3% of your gross merchandise value.

Is Salesforce Commerce Cloud Headless?

Yes, it is. Or at least it could be. There two different architectures in SFCC that are not headless (Site Genesis and SFRA - Storefront Reference Architecture). But Salesforce Commerce provides two APIs that allows you a Headless architecture, Commerce API and OCAPI.

OCAPI is the oldest API by SFCC (but not deprecated) and Commerce API is the latest. SFCC provides you a repository (updated constantly) with the PWA Kit (Progressive Web App Kit) built in React and using Commerce API to interact with Salesforce Commerce Cloud.

Is Salesforce Commerce a CMS?

If you are asking if Salesforce Commerce Cloud is a Content Management System like it could be WordPressJoomla or Liferay, the answer is no. Salesforce it's not a CMS. But it doesn't mean that it cannot act like one.

Salesforce Commerce Cloud has an OOB feature, Content Asset and Content Slots that allow merchants to customize the content for their storefront besides other interesting functionalities like show different content depending customer group or schedule the content to be shown or hidden at some time.

Besides this tool, there is another called Page Designer that allow merchants to create new pages with a few clicks (but some development is needed to make it possible) so, it can act like a CMS but at the end it's not.

Salesforce Commerce Cloud history

Salesforce Inc. acquires Demandware in July 2016 for $2.800.000.000. Demandware started in 2.004 his own career on the e-commerce industry.

Before purchasing Demandware, Salesforce had his own B2B e-commerce platform but to control the whole ecosystem (B2C) was necessary the acquisition of Demandware.

Is Salesforce Commerce Cloud Open Source?

Salesforce Commerce Cloud is owned by Salesforce Inc. So, it's not Open source and there is no way to start coding in this technology if you are not part of a company with a contract with Salesforce. Documentation is available for everyone on the InfoCenter platform or the developers portal. If your company is a Salesforce Partner you will have access to other portals like Partner Learning Camp or Salesforce Partners Community.

The only way to start coding for Salesforce Commerce Cloud is if you have a Sandbox assigned with the needed permissions.

Salesforce Commerce Cloud developer salary

As you might know it depends on several factors like experience or where are you placed. A salary for a Salesforce Commerce Cloud differs from the one that can earn in the United of States than the amount you will received if you're based on India.

According the data provided by Salesforce: "On average, jobs with Salesforce skills pay around $80,000 per year".

The only thing about Salesforce salaries that we can confirm is that you'll be better paid if you are a Salesforce Commerce Cloud Developer certified or SFCC Architect CertifiedWe can help you to succeed in your certification exam.

How to learn Salesforce Commerce Cloud?

If you are planning to learn Salesforce Commerce Cloud and you don't know from where to start I really encourage to you to take a look to our Salesforce Commerce Cloud Study Guide that will introduce you to several Salesforce platforms, tools and videos to start learning from.

If you are an advance Salesforce B2C developer and you already know the basics from SFCC you can deep into our SFRA free course that will help you to get a job in this industry because it's the most used framework for Salesforce Commerce Cloud.

Salesforce Commerce Cloud developer certification

SFCC B2C Commerce developer certification is designed for individuals who have experience as developers for Salesforce Commerce Cloud. This credential is targeted toward Salesforce customers, partners, and employees who want to demonstrate their knowledge and skills in using B2C Commerce to develop an eCommerce solution.

In the Salesforce Trailhead Platform you will find all the details about the certification (exam topics, price, number of questions, score to pass the exam an so on) so read it carefully before purchase an Onsite Proctored or Online Proctored exam.

If you want to be ready to succeed your exam and avoid the retake fee we recommend you purchase our book on Amazon that will help you to cover most of the exam topics and discover how questions looks like or Course on Udemy or download our PDF with SFCC practice exam questions and verified answers.

Salesforce commerce cloud certification path

There are two main certifications related Salesforce Commerce Cloud. The first one is the Certified B2C Commerce Developer (with no prerequisites) and the other is the Certified B2C Commerce Architect (B2C Commerce Developer Certification is mandatory to take this exam). For both certifications you will find two courses available to prepare yourself to succeed in the exam and cover all exam topics. Check it out the SFCC Developer Certification and the SFCC Architect Certification course both on Udemy.

A part of those certifications, if your company is a Salesforce Partner and you have access to the Partner Learning Camp you would have the chance to earn other credentials not just for salesforce developers. So, you for example could earn a Credential related to Einstein in SFCC among others.

Salesforce commerce cloud certification cost

The registration fee for the Salesforce Commerce Cloud Developer Certification exam is USD 200. There is no special fee for exam retake (in case you fail the exam, you should pay USD 200 again).

Salesforce commerce cloud certification questions

The certification exam for the Salesforce B2C Commerce credential consists in 60 scored multiple-choice questions; up to 65 total questions (At any given time, new questions are included on the exam as "non-scored" to collect data on their performance in actual testing conditions)

Course to succeed the Salesforce B2C Commerce Architect Certification Exam

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